This is where you will find most answers. If there are still any questions left, don’t hesitate to contact us.
Which payment methods are available?
We accept all major credit and debit cards. Please note that once payment is received, all orders will be processed.
Online orders & reordering
Can I make changes to my order?
Once your order has been placed, any changes to the fabrics can be made within one hour of purchase. However, customisation options can be edited within 24 hours of purchase.
Can you send me the samples of your fabrics?
Due to the high cost of fabrics, we are unable to send samples to our customers worldwide. If you are unable to visit our store in Bangkok, please look out for our global trunk shows. We would be happy to see meet you at one and let you get a feel for our fabrics in person.
How can I trust my credit card transaction is safe?
We use a secure SSL-encrypted credit card processor for online orders to make all transaction safe. If you hesitate about paying with your card online, we also accept payments via PayPal.
How do I submit my own measurements?
Please be sure to carefully watch our measurement guide and videos. They comprehensively cover the details on how to go about taking your measurements and upload them online. In addition to this, we also require your full-body picture (taken by someone else) from the front, side and back. Please note that we can’t be responsible for errors in your measurements. However, we do our best to fix any issues that may arise.
We take our customers’ privacy seriously. We carefully store and protect your information and will never sell any it to a third party.
Can you provide style advice?
Yes, we provide our customers with a complimentary style and design consultation. Feel free to contact us let us know how we can help.
What is the refund policy?
The bespoke nature of our products means we can’t offer full refunds. However, if there are any issues regarding the fit of your outfit, we will work you until you are fully satisfied.
What if my garments are damaged?
Once you have received your order, please carefully inspect it and report any issues or defects to us within seven days. Our guarantee, however, doesn’t cover damages to your garments due to personal wear and tear or accidents.