You asked, we answered
Frequently asked questions
This is where you will find most answers. If there are still any questions left, don't hesitate to contact us.
Payment
Which payment methods are available?
We accept all major credit and debit cards. Please note that once payment is received, all orders will be processed.
Fitting process
How long does a fitting take?
We always recommend at least two fittings at our store after the initial purchase. Each session takes between 45 – 60 minutes.
Are my measurements recorded for future orders?
Yes, once you are happy with the size and fit of garments, we will record your measurements and use them for future orders (unless your body size has changed).
Products & services
How long does it take to make a suit and shirts?
Shirts take anywhere between 2–4 working days to be completed while a half-canvassed jacket and trousers would require 7–10 days. This includes 2-3 fittings of the garments to ensure their perfect fit. A full canvassed jacket takes longer to create, between 2-3 weeks. If you have a tight schedule and need the garments sooner, please get in touch with us. We will assess whether it would be possible to successfully assist you in the required timeframe.
Can I provide you with my fabrics for you to create a suit or shirt from?
No, unfortunately, we don’t accept orders for fabrics that we don’t stock ourselves. In case something went wrong or additional fabric was required, we wouldn’t be able to provide it for our customers.
Do I need to pick up my garments at the store or can you deliver to the hotel or my address?
We can arrange delivery of your completed garments to your address within metropolitan Bangkok at no extra cost.
Do you provide pick-up service?
Yes, we provide a complimentary pick up service for our customers within 10 kilometres of our store in Bangkok. Please get in touch with us to arrange it for you at the time of your appointment.
Online orders & reordering
Can I make changes to my order?
Once your order has been placed, any changes to the fabrics can be made within one hour of purchase. However, customisation options can be edited within 24 hours of purchase.
Can you send me the samples of your fabrics?
Due to the high cost of fabrics, we are unable to send samples to our customers worldwide. If you are unable to visit our store in Bangkok, please look out for our global trunk shows. We would be happy to see meet you at one and let you get a feel for our fabrics in person.
How can I trust my credit card transaction is safe?
We use a secure SSL-encrypted credit card processor for online orders to make all transaction safe. If you hesitate about paying with your card online, we also accept payments via PayPal.
How do I submit my own measurements?
Please be sure to carefully watch our measurement guide and videos. They comprehensively cover the details on how to go about taking your measurements and upload them online. In addition to this, we also require your full-body picture (taken by someone else) from the front, side and back. Please note that we can’t be responsible for errors in your measurements. However, we do our best to fix any issues that may arise.
What is your privacy policy?
We take our customers’ privacy seriously. We carefully store and protect your information and will never sell any it to a third party.
Can you provide style advice?
Yes, we provide our customers with a complimentary style and design consultation. Feel free to contact us let us know how we can help.
What is the refund policy?
The bespoke nature of our products means we can’t offer full refunds. However, if there are any issues regarding the fit of your outfit, we will work you until you are fully satisfied.
What if my garments are damaged?
Once you have received your order, please carefully inspect it and report any issues or defects to us within seven days. Our guarantee, however, doesn’t cover damages to your garments due to personal wear and tear or accidents.
Garment care
How should I take care of my shirts?
Made from high-quality fabrics, our shirts can last a long time if you care for them properly. To keep yours look like new, we recommend you to launder and take care of it as follows:
- Undo all buttons
- Remove collar stays
- Wash the shirt inside out
- Wash in the water at a temperature of 30ºC
- Hang-dry
- Do not tumble dry
- Iron while damp
How should I take care of my suit?
Suits (both jackets and trousers) don’t require cleaning very often. If they do, follow these steps to keep them looking new:
- Dry clean only
- Jackets - clean no more than four times per year
- Trousers - clean no more than once a month(if worn frequently)
- Don’t steam if creased, press professionally
- Spot clean with water and mild detergent
- The natural fibres of your suit need time to rest
- Avoid wearing your suit more than two or three times per week
- After wearing, hang up your suit in a ventilated space to ensure freshness and reduce wrinkling
- We recommend purchasing an extra pair of trousers for your favourite suits. Trousers typically age faster than jackets and having two pairs can help increase the suit’s lifespan.
